Reflexology & REIKI In Eastbourne, East Sussex

Privacy Policy


From May 2018 GDPR is bringing in new legal protection to ensure that your privacy is protected. When I ask you to provide certain personal information by which you can be identified, it will only be used in accordance with this privacy policy. This policy sets out how I collect, use and protect any personal data that you provide via this website, by telephone, SMS text, email and treatment consultation forms.

The Purpose of Processing Client Data

In order to give professional reflexology treatments, I will need to gather and retrain information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning the aspects of health and well being which I offer you.

Lawful Basis for Holding and Using Client Information

As a member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is legitimate interest i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information) the Additional Condition under which I hold and use this information is for me to fulfil my role as a healthcare practitioner bound under the AoR Confidentiality code as outlined in the AoR Code of Practice and Ethics.

What Information I Hold and What I Do With It

So that I can give professional reflexology treatments , I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details.
  • Medical history and other health related information (which I will take from you on at your first consultation)
  • Treatment details and related notes (which I will take after each consultation).

I will NOT share your information with anyone (other than for a legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information For

I am required to keep your data for the following length of time:

  • Insurance requirements(records to be kept for 7 years after last treatment)
  • Children's records to be kept until the child is aged 25 or if 17 when treated then 26.
  • CNHC (Complementary & Natural Healthcare Council) requirements are to retain records for 8 years.

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place technical, physical and managerial procedures to safeguard and secure the information I collect about you.

I will contact you using the contact preferences you give me in relation to:

  • Appointment times
  • Reflexology information or information related to your health
  • Special offers and promotions.

Your Rights

GDPR gives you the following rights:

  • The right to be informed - to know how your information will be held and used.
  • The right to access - to see your therapists records of your personal information, so you know what is held about you and verify it.
  • The right to rectification-to tell your therapist to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure(also called "the right to be forgotten")-for you to request your therapist to erase any information they hold about you.
  • The right to restrict processing of personal data-you have the right to request limits on how your therapist uses your personal information.
  • The right to data portability -under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
  • The right to object -to be able to tell your therapist you do not want them to use certain parts of your information or only to use it for certain purposes.
  • Rights in relation to automated decision making and profiling.
  • The right to lodge a complaint to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they do not have to be.

Full details of your rights can be found at

If you would like to exercise any of these rights ,then please use the contact details given above. If you are dissatisfied with the response you can complain to the Information Commissioners Office the contact details are found on the website

Therapists Rights

Please note:

  • If you do not agree to your therapist keeping records of information about you and your treatments, or if you do not allow them to use the information in a way that they need to, for treatments then the therapist may not be able to treat you.
  • Your therapist has to keep your records of treatment for a certain period of time as described above, which may mean that even if you ask them to erase information about you, they may have to keep these details until after that period has passed.

A hard copy of this document will be provided at our first appointment in order to confirm that you have understood and accepted our privacy statement and your rights under the GDPR.

Use of Information We Collect Through Automated Systems When You Visit Our Website COOKIES

Cookies are small text files that are placed on your computers hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers,and by software operated by third parties whose services we use. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of this website. We use cookies in the following ways:

  • To track how you use our website
  • To record whether you have seen specific messages we display on our website.

Get in touch

Feel free to contact me if you have any questions about how Reflexology or Reiki works. This enables us to discuss the reasons you are thinking of booking a treatment and whether it could be helpful for you.

You can also call me on 07715631423 if you would prefer to leave a message or speak to me first.

All enquires are usually answered within 24 hours, and all contact is strictly confidential and uses secure phone and email services. Please view my Terms and Conditions and my Privacy Policy.

Appointments for Reflexology are available throughout the day and evening:

  • Saturday 09.30 to 18.30.

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Privacy Policy